Conditions and guarantees

Information prior to booking

These General Booking Conditions (hereinafter General Conditions) shall govern the commercial relationship that is established between PONENT HOLIDAYS SL and the user or customer for the contract entered into through the forms that PONENT HOLIDAYS SL makes available on

A booking made through the PONENT HOLIDAYS SL websites implies the express acceptance, by the customer or user of the pages, of these conditions, as well as the conditions of use established for the user's browsing through the pages owned by PONENT HOLIDAYS SL.

These conditions shall apply without prejudice to the application of the legal regulations on the matter that are applicable for each case.

The General Conditions of Contract regulate the remote booking relationship between PONENT HOLIDAYS SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contract Conditions, Law 3/2014, of March 27, amending the revised text of the General Law for the Protection of Consumers and Users, Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on E-Commerce and Information Society Services.

PONENT HOLIDAYS SL reserves the right to make the modifications it deems appropriate to the General Conditions without any prior notice. Such modifications may be made, through its websites, in any form admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, PONENT HOLIDAYS SL reserves the right to apply, in certain cases, some Special Contract Conditions in preference to the current General Conditions when it considers it appropriate, of which it shall give sufficient notice in an appropriate form.
All the contents of the website are in Spanish, Catalan, English and French.

PONENT HOLIDAYS SL states that the procedure for booking through its web pages is set out in the section for making a booking.
Likewise, PONENT HOLIDAYS SL states that the user may consult the conditions of use available on the same website.

By booking with PONENT HOLIDAYS SL through its website, the user or customer expressly declares that they know, understand and accept these conditions of use and the General Conditions. Similarly the user also declares that they are of legal age and have the necessary legal capability to access the websites of PONENT HOLIDAYS SL and contract services through them. The user is responsible for maintaining confidentiality for the user name and password obtained in the registration as a customer and may not assign these to a third party.

Once the booking has been made, the booking confirmation will be displayed on the screen, and the user may print this as proof of the booking made.
The booking confirmation and proof of booking (a printout made by the user) will not be valid as an invoice.

Additional terms and services

Any requests for equipment or extraordinary services must be made in advance in order to guarantee their provision. The charges are:

  • Additional bed €100
  • Second cot and high chair €50
  • Additional cleaning* €25/hour

* If you wish to book an additional cleaning service during your stay (the pre-arrival and post-departure cleaning service is included).

Check-in is at 4 p.m. and check-out is at 10 a.m. Guests are requested to provide advance notice of their arrival and departure time to facilitate the cleaning.

Capacity of the accommodation:

The maximum occupation of the accommodation is as stated on the website. If you exceed this, please inform the company, as the capacity of the property cannot be more than this, unless previously agreed.

In addition, the use and installation of mattresses, air beds, tents, inflatables etc. is not allowed.


Upon arrival, the property will be clean and you will find one set of towels and sheets per person. We also provide:

  • A change of towels every 3-4 days (for stays longer than 7 nights)
  • A change of sheets every week (for stays longer than 10 nights)

PONENT HOLIDAYS SL reserves the right to leave double the towels and/ or sheets on the day of arrival and not carry out any changes during your stay.

The price does not include the cleaning of the property during your stay. If you wish to purchase an additional cleaning service, please contact us and we will send you a quote.

You are kindly requested to leave the property tidy on the day of departure to assist the cleaning. Please ensure you have thrown away any rubbish and washed the kitchen utensils.


You will find the keys on the property, in a key box with a code. A few days before your arrival we will provide you with this code.


As a general rule WE DO NOT accept pets in our properties. However, a few do allow pets. In any case, the company's authorization is required.

Please inform us of the type of animal and its size or breed for our information only.

In addition:

  • You are responsible for your pet and for any damage it may cause
  • Under no circumstances may pets go in the pool
  • Pets are not allowed on the sofa or in the beds
  • Please ensure you pick up any dog mess.


Ants are a very common problem in Menorca and, although are harmless, they can be annoying.

All houses are fumigated in May and we carry out ongoing prevention but it is a very difficult problem to eradicate.

To avoid an ant problem, we recommend:

  • Do not leave food on tables or in the kitchen
  • Keep food in the fridge
  • Throw away the rubbish daily, especially if there is any meat, fish or sweet foodstuff.


The utmost respect for neighbours is requested.

Parties are not allowed. In the event of a complaint by the neighbours or the police, the property must be vacated without the right to compensation or refund of the sums paid.


Bookings available and prices

In compliance with current regulations and, especially Law 34/2002 on e-commerce and information society services, PONENT HOLIDAYS SL sets out, in the appropriate section for making bookings, information on all the accommodation options and their features and prices. However, PONENT HOLIDAYS SL reserves the right to withdraw, reinstate or change its offers for customers through its website, by simply changing the content thereof. Thus, the products and/or services offered at any time by the PONENT HOLIDAYS SL website will be governed by the applicable General Conditions in force. Likewise, the company is entitled to stop offering, without prior notice and at any time, access to the products and/ or services mentioned.

Stated prices

The price for each of the accommodation options will be stated in Euros, also specifying if it includes VAT or any other applicable tax. The prices displayed will be the existing prices, typing errors excepted. When the price displayed differs from the actual price due to an error, PONENT HOLIDAYS SL shall inform the customer via e-mail before collecting payment for the booking.

Tourist tax:

This tax must be paid by those over 16 years of age staying in tourist accommodation in the Balearic Islands (not included in the price).

The tax is paid together with the outstanding payment for the booking.

The amount payable varies according to the type of tourist establishment. In holiday homes the charge is € 2.20/per person/per night (VAT included).

In the following cases, the charge is € 1.10:

  • From the 9th day in the accommodation
  • In low season (1 November to 30 April)

The tax collected is used to improve the environment and the countryside.

The price includes:

  • Pre-arrival and post-departure cleaning
  • Hand towels, shower towels and beach towels
  • Bedding
  • A cot and a high chair (on request)
  • VAT


PONENT HOLIDAYS SL reserves the right to request a deposit.

The deposit will be paid on the day of arrival and will be fully refunded on the day of departure, once it has been checked that the property is in the same conditions as the day of entry.


The availability of the accommodation options advertised by PONENT HOLIDAYS SL through its website may vary depending on customer demand. Although PONENT HOLIDAYS SL periodically updates its database, the accommodation option requested by the customer could be unavailable at this time. In this case, PONENT HOLIDAYS SL will send the customer an e-mail informing them that the option is not available.

Forms of payment

PONENT HOLIDAYS SL requests a deposit of 30% of the total price of the stay, at the time of booking. The balance is due no later than two weeks prior to arrival by any of the following methods:

- VISA or MASTERCARD credit card

All transactions involving the transfer of personal or banking data are carried out safely through a server using the SSL (Secure Sockets Layer) internet security protocol. All the information you send us is encrypted online.

In addition, your credit card details are entered directly onto the bank’s website, in the POS (the bank's Point of Sale) and are not entered or recorded on any PONENT HOLIDAYS SL servers.

When paying by VISA or MASTERCARD, the following details will always be requested: The card number, expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering a further guarantee regarding the security of the transaction.

This form of payment is valid only on the web.

When a purchase has been made fraudulently or improperly using the number of a payment card, the card holder may request the immediate cancellation of the charge. In this case, the appropriate debit and credit notes will be made in a timely manner in the accounts of the service provider and the cardholder.

However, if the purchase has actually been made by the cardholder and the refund request is not due to exercising the right of withdrawal or termination and, therefore, the request for the cancellation of the corresponding charge is unjustified, the cardholder shall be obliged to compensate PONENT HOLIDAYS SL for any damages caused as a result of the aforementioned cancellation.

- Bank transfer

If you choose to pay by bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of PONENT HOLIDAYS SL.

When making the bank transfer, it is very important to indicate the order number, as well as your name and surname. The transfer must be carried out within three days of the date of confirmation of the order to be effective.

If you wish, you can send us the transfer receipt by e-mail to However, our administration department must have bank confirmation of the transfer in order for the order to be effective.

Please be reminded that the payment must be made in EUROS and that any possible currency exchange fees and bank charges are at your own expense.

If you are carrying out the bank transfer from outside Spain, it is very important that, when making the bank transfer, you always notify your bank to cover the commissions at source, i.e. the bank charges and expenses for your account. If this is not done, and PONENT HOLIDAYS SL does not receive payment for the full amount, your order may be suspended.

Any possible currency exchange and bank charges shall be borne by the customer.

If the booking is made within 15 days prior to the arrival date, the full amount of the stay must be paid at the time of booking.

In the event that the payment is not made within 72 hours of the time of booking, the booking will be considered to be cancelled.

Cancellation of the booking

To receive a full refund, guests must cancel at least 30 days prior to arrival.

If you cancel 15-30 days before the arrival date, PONENT HOLIDAYS SL will receive a compensation of 30% of the total booking. If you cancel less than 15 days before the arrival date, PONENT HOLIDAYS SL will be paid 100% of the total booking as compensation.

Alternatives or cancellation

In the event of force majeure (fire, works, major malfunctioning…), PONENT HOLIDAYS SL reserves the right to replace the booked accommodation with equivalent accommodation of similar characteristics.

PONENT HOLIDAYS SL may also cancel the booking due to the breach of the conditions mentioned above.


According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Protection of Consumers and Users, the provision of services or goods to the specifications of the consumer or clearly personalised, or which, by their nature, cannot be returned or may deteriorate or quickly pass their use-by date, are exempt from withdrawal.


In accordance with the applicable regulations in force on data protection, PONENT HOLIDAYS SL informs users that the personal data collected during the process of signing up and/or booking will be included in the PONENT HOLIDAYS SL data processing system, in order to process user requests and manage subsequent actions arising from them.

Your data will be kept for the period strictly necessary for the aforementioned purposes, unless it is legally required to keep it for longer.

We inform you that the legal basis for the processing of your data is the proper completion of the contract between the parties and the consent.

In accordance with the rights conferred by the current regulations on data protection you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and objection to the processing of your personal data as well as the consent given for the processing thereof, by request to the address mentioned above or to the email You may contact the pertinent Supervisory Authority with any complaint you deem to be appropriate.

In accordance with the provisions of current and applicable regulations on the protection of personal data, PONENT HOLIDAYS SL informs users of its websites that the personal data collected by the company through the forms contained on its pages, will be placed in a file under the responsibility of PONENT HOLIDAYS SL, in order to facilitate, expedite and fulfil the commitments undertaken by the parties. Additionally, PONENT HOLIDAYS SL states that the rights of access, rectification, cancellation, and opposition may be exercised in writing to the address AVINGUDA DE LA CONSTITUCIO, 42 07760, CIUTADELLA DE MENORCA (ILLES BALEARS).


Likewise, PONENT HOLIDAYS SL reserves the right to file whatever civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by the current applicable regulation in Spain. If any dispute arises, the parties may submit their disputes to arbitration or have recourse to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. PONENT HOLIDAYS SL has its registered office in the BALEARIC ISLANDS, Spain.